At My Loway Fare, we strive to ensure that our customers are satisfied with every purchase. However, due to our business model of Cash on Delivery (COD) payments, we have specific policies regarding returns and refunds. Please read the following carefully to understand our process.

1. Return Policy

Due to the nature of our business and payment method, we do not accept returns for products unless the following conditions are met:

  • The product is defective or damaged upon delivery.
  • The product received does not match what was ordered (incorrect size, color, or item).

If your product meets any of the conditions above, please contact us within [X] days of receiving your order to request a return. We will guide you through the process and help resolve the issue.

2. How to Report a Defective or Damaged Item

If you receive a defective or damaged item:

  1. Contact us immediately at [email protected] within [X] days of receiving your order.
  2. Provide your order number and a brief description of the issue.
  3. Include photos of the damaged or defective product to help us assess the situation.
  4. We will review the details and arrange for a replacement or other resolution, as needed.

3. Refund Policy

Our refund policy is limited to cases where a product is defective or damaged. If you qualify for a refund under these circumstances:

  • If a replacement product is unavailable, we will discuss an alternative solution.

Please note: Refunds for cash-on-delivery orders are not typically offered beyond the exchange or replacement process.

4. Non-Refundable Situations

The following situations do not qualify for a return or refund:

  • Change of mind or dissatisfaction with the product after receiving it.
  • Failure to provide adequate proof of the defect or damage within the time frame outlined in this policy.
  • Products that have been used or altered from their original condition.

5. Shipping Fees

If the return is due to a defective or damaged item, shipping fees for returning the item will be covered by us. However, if the item was ordered incorrectly or the customer simply changed their mind, return shipping costs will be the responsibility of the customer.

6. Exchanges

We only offer exchanges for defective or damaged items.

7. Changes to the Return and Refund Policy

My Loway Fare reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be reflected on this page, with the “Effective Date” updated accordingly. Please review this policy regularly for any updates.

8. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us at [email protected].